24/7 OPERATIONS DESK — CASUALTY · URGENT SURVEY · P&I CALL-OUT
Chattogram · Mongla · Payra · Matarbari · Kutubdia +880 1568 036 577 info@fleetgomaritime.com
24/7 OPERATIONS DESK — CASUALTY · URGENT SURVEY · P&I CALL-OUT
Chattogram · Mongla · Payra · Matarbari · Kutubdia +880 1568 036 577 info@fleetgomaritime.com
Owners’ and charterers’ protective agency, husbandry, crew support and vessel call coordination at Chattogram, Mongla, Payra, Matarbari and Kutubdia — someone on the quay whose only client is you, independent of the port agent.
owners’ & charterers’ services under this discipline, each with its own page
At a Bangladesh port the nominated agent is often appointed by the other side of the charterparty — and even the best agent serves the call, not your position in it. When laytime is counting at the outer anchorage, when a crew change has to clear immigration on a Friday, when the DA arrives padded with charges nobody can explain, an owner or charterer needs their own eyes and their own advocate on the quay.
FleetGo provides that protective layer: owners’ and charterers’ protective agency, husbandry, cash to master, spares clearance and DA audit — staffed by the same operations floor that surveys and handles claims at these ports every week. One instruction covers the call from arrival to sailing, and the file stands up if the voyage ends in a dispute.
Your own representative alongside the charterers’ agent — watching laytime, cargo work, SOF entries and DA charges from the owner’s side of the call.
The mirror service for charterers where owners nominate the agent — protecting laytime, stevedore performance and dispatch at every stage.
Crew matters, provisions, fresh water, garbage, surveys and repairs coordinated while the vessel works cargo — without disturbing the commercial call.
Sign-on and sign-off through Chattogram and Dhaka: immigration, shore passes, transport, hotels and flight rebooking when the ETA slips.
Secure cash delivery to the vessel at berth or anchorage, documented and reconciled with your accounts department.
Customs clearance and delivery of spares, stores and chemicals to the vessel — including anchorage delivery by launch.
Line-by-line DA review against tariff and practice at each Bangladesh port — recovering the charges that don’t survive scrutiny.
Nominating, briefing and supervising the port agent where you must appoint one — with our operations desk checking every milestone.
OPL calls, crew and document transfers and launch coordination at Kutubdia and the outer anchorages — without a full port call.
Each service above becomes its own dedicated page in the full build — e.g. “Owners’ Protective Agency — Chattogram Port” — following this same template.
Vessel, ETA, port and what the call involves. Appointment and fee confirmed within one hour, 24/7.
Our representative meets the vessel at anchorage or berth, briefs the Master and opens the file.
Laytime, cargo work, husbandry and DAs watched daily — with same-day reports to your desk.
Sailing report, verified SOF, reconciled DA and full documentation — ready if the voyage ends in a dispute.
Owners’ protective agency — Chattogram — berth and outer anchorage representation on the Karnaphuli, independent of the nominated agent.
Protective agency in Bangladesh — owners’ and charterers’ representation at every port and anchorage nationwide.
Husbandry at Mongla Port — crew, spares, CTM and provisions coordinated on the Pashur River.
Vessel call support — Payra — protective attendance for coal, clinker and project calls on the Rabnabad Channel.
Attendance at Matarbari Jetty — deep-water coal terminal calls supported from Chattogram.
OPL services — Kutubdia Anchorage — crew changes, documents, spares and CTM by launch, without a port call.
A flat call fee scaled to the port and length of stay, quoted in writing before appointment — typically a fraction of a single day’s demurrage. Send vessel, ETA and scope and the desk confirms fee and attendance within one hour, 24/7.
The nominated agent is often appointed by your counterparty and always serves the call itself — berthing, clearance, cargo. A protective agent works only for you: checking the SOF before it’s signed, watching laytime, auditing the DA and reporting daily. When a dispute follows, that difference decides it.
Yes — sign-on and sign-off via Chattogram and Dhaka, including immigration, shore passes, transport, hotels and rebooking when ETAs move. Crew transfers at Kutubdia and the outer anchorage are handled by launch as OPL calls where the vessel doesn’t berth.
Yes, at berth and at anchorage. Delivery is documented with the Master’s receipt and reconciled with your accounts department — amounts, rates and dates in one auditable record.
Yes. DA audits are routinely retrospective — we review past accounts line by line against published tariffs and actual port practice, flag unexplainable charges and pursue recoveries with the agent. Most audits pay for themselves.
Vessel name and IMO, ETA, port or anchorage, the nature of the call (loading, discharge, crew change, OPL) and what you want protected — laytime, DA, husbandry or all of it. Appointment is confirmed within the hour.
Draft, on/off-hire and condition surveys during the call
Fixtures, post-fixture operations and laytime management
When the voyage file becomes a dispute
Send vessel, ETA, port and what the call involves — the operations desk confirms attendance and fee within one hour, 24/7.
BIMCO Member · IIMS-accredited surveyors · ISO 9001:2015 · Listed P&I correspondent for all Bangladesh ports
A protective appointment can be in place before the vessel tenders NOR — confirmed within the hour.
