24/7 OPERATIONS DESK — CASUALTY · URGENT SURVEY · P&I CALL-OUT
Chattogram · Mongla · Payra · Matarbari · Kutubdia +880 1568 036 577 info@fleetgomaritime.com
24/7 OPERATIONS DESK — CASUALTY · URGENT SURVEY · P&I CALL-OUT
Chattogram · Mongla · Payra · Matarbari · Kutubdia +880 1568 036 577 info@fleetgomaritime.com
Claims preparation and defence for owners, charterers, cargo interests and P&I clubs — cargo, charterparty and casualty — built on survey evidence gathered by the same firm at Chattogram, Mongla, Payra, Matarbari and Kutubdia.
claims & documentation services under this discipline, each with its own page
By the time a cargo shortage, charterparty dispute or casualty reaches lawyers in London or Singapore, the outcome has usually been decided at the port — by which drafts were read, which samples were sealed, which SOF entries were challenged and which photographs exist. In Bangladesh, where cargo changes hands mid-stream at Kutubdia and paperwork moves fast, the party with the better contemporaneous file wins.
FleetGo’s claims desk is built on that principle. Our maritime lawyers and claims specialists work one floor above the surveyors who gather the evidence — so a claim file arrives assembled, consistent and defensible from day one. We prepare and defend claims for owners, charterers, cargo interests and clubs, and act as listed P&I correspondent at all Bangladesh ports.
Listed correspondent handling club instructions at all Bangladesh ports — casualty attendance, investigation, security and authority liaison to club standards.
Preparation and defence of shortage, wet damage, contamination and pilferage claims — anchored in draft surveys and outturn records from our own attendances.
Off-hire, speed and consumption, unsafe port, redelivery condition and bunker disputes — the operational evidence assembled before lawyers are engaged.
SOF scrutiny, laytime statements and demurrage/despatch settlement — built from what actually happened at the berth, not what the agent signed.
Groundings, collisions, fires and machinery failures investigated on scene — cause, evidence and liability position established while the trail is fresh.
GA declarations supported with security collection, documentation and adjuster liaison at Bangladesh ports.
Contemporaneous SOFs, witness statements, photographs and document sets compiled to arbitration and court standard.
Pursuing stevedores, terminals, suppliers and carriers for recoveries — with the local knowledge to know who actually pays.
Sea protests, notarial attestations and consular formalities completed correctly and on time at Bangladesh ports.
Each service above becomes its own dedicated page in the full build — e.g. “P&I Correspondent Services — Bangladesh Ports” — following this same template.
Vessel, incident and what’s at stake. The claims desk responds within one hour, 24/7.
Surveyors attend immediately; documents, samples and witness accounts secured before they disappear.
Survey reports, SOFs, correspondence and legal analysis assembled into one consistent claim file.
Negotiation, club and lawyer liaison and settlement support — or an arbitration-ready file if it goes the distance.
P&I correspondent — Chattogram Port — casualty and claims attendance on the Karnaphuli, berth and outer anchorage.
Marine claims in Bangladesh — cargo, charterparty and casualty claims handled at every port nationwide.
Cargo claims — Mongla Port — shortage and damage files built from Pashur River outturn evidence.
Claims support — Payra & Matarbari — coal, clinker and project cargo disputes at the new deep-water gateways.
Lightering disputes — Kutubdia — mid-stream shortage and damage claims where cargo changes hands.
Arbitration support — London & Singapore — evidence packs and expert witnesses for tribunals hearing Bangladesh disputes.
Immediately — before the vessel sails, before documents are signed, before cargo is moved. The first hours decide what evidence exists. The claims desk answers 24/7 and can have surveyors aboard at Chattogram within 2–3 hours of the call.
FleetGo handles instructions from International Group clubs and fixed-premium insurers at all Bangladesh ports. Club listings are being confirmed for publication — ask the desk for the current roster.
Yes. Defence starts with the load and discharge evidence — draft surveys, density records, SOF entries and tally sheets. Where our own surveyors attended, the file already exists; where they didn’t, we reconstruct and test the receiver’s figures line by line.
Yes — both preparing demurrage claims and defending inflated ones. Every calculation is built from the SOF and port records, cross-checked against what our operations floor knows actually happened at that berth in that week.
We prepare arbitration-ready evidence packs and our master mariners, engineers and claims specialists provide witness statements and expert evidence for London, Singapore and local proceedings — alongside your appointed lawyers.
Vessel name and IMO, the incident or dispute in one paragraph, the port and date, what’s at stake commercially, and any deadline (time bar, vessel sailing). Documents can follow — the notification should not wait for them.
The evidence base — damage, draft and condition surveys
Voyage files and verified SOFs that prevent disputes
Bunker shortage and quality dispute investigation
Vessel, incident and what’s at stake — the claims desk responds within one hour, 24/7. Early notification protects evidence.
BIMCO Member · IIMS-accredited surveyors · ISO 9001:2015 · Listed P&I correspondent for all Bangladesh ports
The first hours decide the claim. Call the desk — attendance and evidence protection start immediately.
